What Tidio Premium adds to WordPress

Tidio Premium adds paid functions to the Tidio WordPress live chat plugin, which connects a website to a Tidio account. The service combines a responsive chat widget, live agent conversations, Lyro conversational AI, chatbot utilities, and a shared inbox.

Visitors can contact your team from desktop, tablet, or mobile. Tidio says Lyro can automate up to 70% of inquiries. Premium access includes features such as unlimited AI chatbot responses, automation, and support for multiple agents.

Conversation and automation tools

• Chat with users in real time to answer questions and resolve issues.
• Use Lyro to provide automated responses to customer inquiries.
• Build chatbots with drag-and-drop tools or prebuilt templates.
• Track live visitors and start conversations based on behavior or location.
• Route messages to the appropriate team using departments and agent routing.
• Send proactive messages and show popups based on user actions.
• Manage conversations from live chat, Facebook Messenger, Instagram, and email in one inbox.

For WooCommerce stores, the integration lets agents view visitor carts and order history, then send product cards in chat. These tools support product recommendations, upselling, abandoned-cart conversations, and assistance during a purchase.

Widget settings and agent access

Customize the widget’s appearance to match your site. Choose which WordPress pages display it, limit display by country, or hide it on mobile devices. Set operating hours, show the widget when your team is online, and schedule automatic replies for selected days.

The widget supports English, German, French, Spanish, Italian, and Portuguese. Tidio’s iOS and Android apps let agents respond to messages away from a desktop.

Account and hosting requirements

A Tidio account is required. Create one from the WordPress administration panel or connect an existing account. The service lists a free plan and a seven-day trial of premium features. After setup, the chat widget can be used without additional tools.

The extension lists WordPress 4.7 or later and PHP 7.4 or later. Its hosting recommendations include OpenSSL and cURL.

Installation

1. Log in to your WordPress administration dashboard.
2. Open Plugins, pick Add New, and search for Tidio.
3. Install and activate the plugin. The Tidio icon will appear in the administration menu.
4. Open Tidio, create an account or sign in with existing credentials, and start the product tour.
5. Follow the setup prompts to tailor the widget and configure live chat, automation, chatbots, routing, or WooCommerce features as needed.