Joinchat adds a customizable floating contact button to a WordPress site. On mobile, it opens WhatsApp; on desktop, it launches WhatsApp Desktop or WhatsApp Web, where users can continue the conversation or scan a QR code. Visitors start the conversation, and a preloaded message can include context such as the page, product, price or discount they were viewing.

Joinchat Premium and Joinchat AI are paid editions of Joinchat. Premium adds controls for the widget’s visibility, contact options and team schedules. Joinchat AI adds an agent trained on the FAQs and site content you provide, using the tone and knowledge you define.

Premium visibility and contact options

Use country-based rules to display or hide the button for visitors in selected countries. Add Telegram, Facebook Messenger, phone calls and other support channels to the widget so visitors can select how to contact your business.

For teams, assign chats to agents according to their working hours. Set an alternative call to action for times when no agents are online. You can also configure the WhatsApp number, call to action, start message and visibility separately for posts, pages, products, custom post types, and tag or category archive pages. A notification balloon can draw attention to the button.

Messages, funnels and consent

Rich Chat lets you create multiple chat bubbles with links, buttons, images or rotating text. Use them to welcome visitors, offer help or present a promotion before they open a conversation.

Chat Funnel creates guided conversational flows that can qualify and capture leads automatically, including when nobody is available at a desk. It gives visitors a structured way to begin a conversation.

Customize the preloaded WhatsApp start message and use dynamic variables to include context about the page or product. You can also write opt-in text that explains the conditions for contacting your business, require consent and disable contact until the visitor accepts.

Answers from your content with Joinchat AI

Provide Joinchat AI with your frequently asked questions and website content, then define the agent’s tone and knowledge. The agent can answer visitor questions instantly using the information you supply.

Setup

Install Joinchat on your WordPress site, configure the WhatsApp contact details and default call to action, then set the widget’s appearance and visibility. Add Premium functions such as country rules, additional channels, agents or a Chat Funnel as needed. To use Joinchat AI, provide the relevant FAQs and website content and define the agent’s tone and knowledge before making it available to visitors.