Inspect the site as the affected account

Login as User PRO helps site administrators, customer support agents, and shop managers investigate account-specific issues. A permitted person selects Login as next to a registered user to view the site from that user’s perspective. When the investigation is complete, choose Go back to admin to return to the original account.

This view can help staff investigate a missing order, course access problem, or unexpected menu. The plugin states that it does not request, store, or expose passwords, and that account switching uses WordPress’s native authentication system.

Open account switching from store and membership entries

In WooCommerce, the control appears on the Orders list and in the order details metabox. Staff can use these entry points to investigate checkout, refunds, or missing orders from a customer’s view. WooCommerce Subscriptions adds the control to subscription lists and detail screens.

MemberPress offers account switching from Members, Subscriptions, and Transactions, which helps staff check access to protected content. For SureCart, the control appears on Customers and Orders lists.

Set limits for each role

Role management permissions let site managers limit who can use the feature and which users they may impersonate. For example, Shop Managers can be allowed to log in as Customers while being blocked from impersonating Administrators or Editors.

Place and style the button

Use the PRO shortcode to place a Login as User button where needed:

[login_as_user user_id="357" redirect_to="/my-account" button_name="Login as $USER"]

The shortcode values set the button text and destination. For Users, WooCommerce, and SureCart tables, you can show or hide the column, pick its position, and select Small, Medium, or Large sizing.

Custom CSS lets you style the frontend message bar and administration buttons without editing extension files. The frontend bar can provide a route back to the administrator account when the support session ends.

Follow the support workflow

1. Open the relevant user, order, subscription, member, customer, or transaction area.
2. Select the Login as User control for the account you need to inspect.
3. Review the site or connected account area from that user’s perspective.
4. When troubleshooting is finished, select Go back to admin.

Configure the plugin

Install Login as User PRO on the WordPress site where account troubleshooting is needed. In the plugin settings, configure permitted roles, redirects, button appearance, list columns, frontend message behavior, integrations, shortcode use, and custom CSS.