Libro de Reclamaciones y Quejas PRO supports an online complaint form and a WordPress dashboard for reviewing submissions. When a customer submits a complaint, the site administrator receives a notification and the customer receives a copy. Each record gets a unique correlative ID in the database. The product describes this ID as making the record difficult to modify or edit.

Review and respond to complaints

Complaints appear together in the WordPress dashboard. An administrator can answer a claim or complaint there and attach evidence to its record. The capability information does not specify accepted file types or an attachment limit.

Set notification and form options

The PRO edition lets you change the email address used for complaint notifications. Google reCaptcha v2 is also available to activate as a form protection option.

Check your complaint form requirements

This is a generic plugin, and complaint-book fields can differ between companies. Review your organization's requirements with its legal area or a lawyer before relying on the setup for your complaint process.